By Don Goodman
You have a great resume, you passed the phone screening, and now have an interview with the decision maker.
But there are five equally qualified people interviewing for the same job you want.
So, your job in an interview is to get them to like you.
Of course, you need to demonstrate that you have the skills and experience to get the job done.
But, it is very important to show that you fit into the corporate culture and would be a welcome member to the team.
How? You do this by building rapport with the interviewer.
Here are some ways to do that:
When I was interviewing people the first question I would ask is “What do you know about us?”
Their response to this question would often either immediately eliminate them or increase their ranking as a candidate.
Those who obviously did not know much got low marks. Those who followed us on Twitter and LinkedIn, checked out our recent press releases, and scanned the company's website got high marks.
And for sales people, if they mystery shopped us, then I was extremely impressed.
Also look up your interviewer on LinkedIn so you can see their background including how long they have been there, where they were before and so on. I know one fellow who was offered a job that same day because he noticed that the interviewer had a military background, and he stressed his own positive military experience.
Did you know that the words you use account for only 10% of the effectiveness of our communications?
Your listening skills, intonation, and body language are the other 90%. They are the key to establishing rapport and getting your point across.
Regarding listening, pay careful attention to what the interviewer says. You want to be sure to answer the question being asked (unless you are dodging it on purpose), and you want to otherwise demonstrate that you have been paying attention to what they have said.
Regarding intonation, your goal in establishing rapport is to move from an interview into a two-way conversation. That means that your answers should be casual, conversational, and demonstrate some enthusiasm.
For example, when asked “Tell me about your position at IBM?” here are two ways to respond:
At IBM I was responsible for selling enterprise-level SaaS and cloud-based marketing solutions to Fortune 500 accounts.
Now that was a challenging job! IBM launched some new SaaS and cloud-based marketing solutions, and it was my job to penetrate Fortune 500 accounts and get them to select us over already entrenched competition.
That meant that I had to get the notice of key executives and decision makers and give them a reason to consider us when they were not exactly having problems with their current solution.
This could be challenging, but it was also very interesting, and even fun, to learn more about their long-term goals and the 'pains' they were managing. As a result, I learned a great deal about their businesses, the marketing problems they faced, and the best strategies for overcoming those problems.
Which of these do you think is more appealing to the interviewer? Which provides more information about the person's skills and personality.
To build rapport you need to transition the traditional question and answer interview into a conversation. You do this by asking questions, listening carefully to the answers, and engaging the interviewer.
I coached a fellow at Intel who had lots of interviews, but zero call backs. He had great technical skills, but was as interesting as a memory chip and in our mock interview, I would ask a question, he would answer, and wait patiently for the next question. After I demonstrated some rapport-building techniques, stressing the importance of engaging the interviewer, he went on to have three offers in the next five weeks.
Note that the MOST important question for you to ask is “What is the biggest challenge that someone would face in this job in the first 6 months?”
This is a sales technique to "uncover the pain" so you can figure out how your product helps relieve that pain.
In a job interview, knowing the employer's pain lets you easily convert the interview into a discussion.
Pay close attention to the interviewer’s answer as it will tell you exactly what they are looking for. Then simply focus your responses on the skills and achievements you have produced that would give them the confidence that you can meet this challenge.
Asking this important pain-discovery question is crucial to distinguishing yourself.
For example, when asked “What is one of the biggest challenges you faced in your current role?” a good way to respond is something like this:
“When I joined the organization I discovered that there was a loss of confidence with customers in our services and a fair number of tarnished relationships. So I went out of my way to meet them personally, listen to their concerns and show them a clear plan with dates for any outstanding items.”
Good answer, but now you have to use this opportunity to engage the interviewer and do this by simply asking:
“How would you rate your relationships with customers here?”
It goes without saying that we all react to body language so you need to make this work for you in the interview.
Your body language generally includes your eye contact, posture, hand gestures and facial expressions.
We aren't normally aware of our own body language, but the impact is enormous and strongly influences rapport.
Read How to Leverage Body Language in Interviews for many more very helpful details.
This is a very powerful extension of the use of body language.
Feel-good neurotransmitters are released inside your body when you smile. Usually, people smile back (releasing the same neurotransmitters in their bodies), which makes YOU more likeable.
In addition, studies have shown that smiling will reduce your level of stress (and your heart rate) making you less nervous. So, smile when you are introduced and shake hands. Then, smile, as appropriate, during the rest of the interview.
This is very likely not a comedy audition, so don't try to make them laugh. Avoid being overly friendly -- these people are not your best friends (yet), but approach the interview is a friendly vs. a hostile conversation.
If they don't smile back and you don't feel comfortable, carefully consider if you really want this job.
Building rapport and being likeable is a very big advantage. Using these techniques effectively will give you a definite edge over the other candidates.
Don Goodman is a triple-certified nationally recognized career professional (Expert Resume Writer, Certified Career Coach, and Job Search Strategist) with over 20 years of experience helping thousands of people quickly land their next job. A graduate of the Wharton School of Business and Stanford University’s Executive Program,